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Return Policy

RETURNS

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Feel free to give us a call!

(800)375-3210 or (918)663-3325

 

What is Arctic Restaurant Supply return policy?

The majority of our products are supported by our returns guarantee that provides a 14 day grace period from the delivery date for the return of an item.  Please be aware that refunds are given for the cost of merchandise only, shipping charges are not refundable.  The buyer is also responsible for return shipping charges incurred, including shipping insurance.

 

Products returned that have been worn, used, altered, damaged, are missing pieces, or arrive without original packaging or tag(s) are not eligible for a refund.  Please check to make sure all of the pieces are included in the packaging before returning.

 

We DO NOT accept the following returns:

  • Special order items
  • Used equipment or smallwares without the original manufacturers warranty
  • Any item that has been worn, used, altered, or damaged
  • Electrical items which have been plugged-in or hooked up

 

There may be a minimum 25% restocking fee for returned items that do not correspond to our regular return guidelines, this also includes unauthorized refusal of packages.  A minimum 25% restocking fee is added to the return of more than five of an item ordered.

 

Certain items can only be returned if they are received in the original, unopened factory-sealed packaging.  These items include:

 

  • Smallwares in original sealed packaging
  • Unworn clothing, aprons, caps, hats or gloves
  • Storage containers
  • Disposable items
  • Cleaning supplies

 

Please note that a manufacturer may change the style of a product without notice.  Changes, no matter how significant, are beyond our control.  As long as the item is returned following the above stipulations, we will gladly accept your return for any product that does not meet your satisfaction.

 

New items with original manufacturer warranties:

All new products we sell usually have a limited manufacturer's warranty.  If a new product has quit working or is having problems, we will work with our customer through the manufacturer to resolve issues.  Usually, the manufacturer will opt to replace the broken product, return to the factory for repair, or use a factory authorized repair company to resolve a problem.  However, this is solely up to the manufacturers warranty policy and procedures.  Typically, the manufacturer will issue a Return Authorization Number when they want you to return an item for replacement or repair.  Items returned which are not authorized for return or are lost due to the buyer not following the manufacturer's procedures are not refundable.

 

How do I send a return item(s) back?

Review our return policy (see above) to see whether your item is eligible for a refund.  In order to return an item you will have to contact us, one of our customer service representatives will issue you a Return Authorization Number (RAN).  All returned items require a RAN, which must be clearly marked on the packing list. The returned items must be received by Arctic Restaurant Supply within 14 days of the original delivery date.

 

Can I exchange what I ordered?

Sorry, but no.  Due to our quick stock turn over, we do not offer exchanges.  If you need a different size or style, we ask that you place a new order for the replacement item(s) and return the item(s) you have already received with a Return Authorization Number that we would issue as long as the above return policies are met.  The reason for this is because the item you want might be out of stock by the time we receive your return.  All applicable policies apply to all returned item(s).

 

When will I obtain my refund?

Arctic Restaurant Supply generally processes refunds within one week of receiving the returned item(s).

 

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